FAQ's

We are perfect for INDOOR PLAYGROUND, TODDLERS BIRTHDAY PARTIES, KIDS INDOORS PLAYSPACE, KIDS BIRTHDAY PARTIE,S KIDS SUMMER CAMP, KIDS ENRICHMENT CLASSES

When do you have open play?

A:

We have open play all day from 10 am to 5 pm Tuesdays thru Fridays ( unless reserved for private parties, click on the "THE BIG PLAYHOUSE" for all postings). Saturdays and Sundays are always reserved for private parties. 

To ensure quality visits, reservations are recommended for all visitors. Click here to Call or TEXT 201-314-6341 to make reservations.

Can we give our Visiting Card to someone else?

A:

Yes, but we must go through a confirmation process of the transfer 

Is there an adult's admission charge?

A:

One adult's for one child admission is FREE, the second adult is charged $7.99. If your family are members than there is a 20% discount on all admissions. 

What form of payment do you accept?

A:

Cash, Visa, Mastercard and American Express. We do not accept checks. 

Are children and adults required to wear socks?

A:

We are a shoe-free environment, Adults and Children are required to wear socks at all times. 

Do you allow outside food?

A:

You are allowed to bring lunch in for you and your family. Please NO NUT-PRODUCTS. 

How do I book a party or special event?

A:

All parties and special events can be booked in person or over the phone. Please call or text us 201-314-6341, leave a message or visit us at THE BIG PLAYHOUSE. If you text us your full name, email address and date required, we will email you the party information.

Are The Big Playhouse parties customized?

A:

Yes! Your child's party will be amazing! Our event planner will sit down with you and together plan a party that is personalized to your child's favorite things, movies and/or tv shows. 

Are we allowed to stay after the party is over?

A:

Your child will have a 2-hour party. You can decide whether to have your official party with food/dessert in the PARTY SUITE at the beginning or end of the 2-hour period. You can not stay after the party, we have another event scheduled. We can discuss this further once you sit down for your consultation with our event planner. Your child and guests will have a blast playing in all the attractions. 

What is the deposit for booking a party?

A:

$200 Non-refundable Deposit is required 

Can we order food for the adults coming to my party?

A:

Yes, during your planning consultation with your event planner, together you will decide exactly what will be served for the children and adults. 

Can I bring in my own balloons?

A:

Yes. The party room is very colorful so balloons will be a nice touch. 

Can I bring in my own goody bags?

A:

Yes, We ask that your goody bags be candy & food free because we are a NUT-free facility. 

Can I bring table decorations?

A:

You and your planner will decide on everything you would like to have at your child's party. If you still feel the need to bring anything extra, we would have no problem with it. NO GLITTER items OR PINATAS.

Are there any items I can't bring?

A:

No confetti or wall decorations are permitted. No outside entertainers without making those arrangements with THE BIG PLAYHOUSE ahead of time. Also no glitter items such as heavy glittered costumes, pinatas and alcoholic beverages.

Are there any other fees associated with birthday parties?

A:

Yes, 7% tax and we add a 15% gratuity automatically. That is how we keep such a great staff of event planners and other staff assistants. Also we need a $150 security deposit in case of any damages that may occur during the party. If no damages, we will deduct the $150 from your balance.

Can I throw a walk in birthday party and bring my own cake?

A:

All parties must be booked in advance with THE BIG PLAYHOUSE. NO WALK-IN BIRTHDAY PARTY.Our parties are all exclusive and private to your group.

For more information, please can 201-314-6341, leave a message and someone will return your call as soon as possible. 


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