PURCHASE POLICY

Our goal at THE BIG PLAYHOUSE is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to the event as quickly as possible.  The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on THE BIG PLAYHOUSE.  If you have any questions about the information below, please contact us.  This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use.  Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

Currency

All ticket prices for events that occur in the United States are stated in U.S. Dollars. 

Payment Methods

THE BIG PLAYHOUSE accepts several methods of payment to accommodate your needs.  If the event for which you are buying tickets is located in the United States, THE BIG PLAYHOUSE accepts American Express, Visa and MasterCard. 

Who You Are Buying From

THE BIG PLAYHOUSE has our self-service online ticketing and event marketing application. THE BIG PLAYHOUSE will be handling the transaction and collecting payment on behalf of the Event Provider, and if the tickets are emailed they will be sent from the United States. 

Pricing and Availability

THE BIG PLAYHOUSE's tickets are generally sold through ww.thebigplayhouse.com. Therefore, tickets for popular events may sell out quickly.  Occasionally, additional tickets may be available prior to the event. However, THE BIG PLAYHOUSE can not promise tickets once registration is closed.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the THE BIG PLAYHOUSE whether or not your order has been placed.  Only you may be aware of any problems that may occur during the purchase process.  THE BIG PLAYHOUSE will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Delivery Charges

Tickets purchased on THE BIG PLAYHOUSE are typically subject to a non-refundable tickets unless cancelled by THE BIG PLAYHOUSE.

Cancelled and Postponed Events

Occasionally, events are cancelled or postponed by the promoter, team, entertainment or venue. Should this occur, we will attempt to contact you via email to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. If you purchase a ticket through THE BIG PLAYHOUSE  that is eligible for a refund, it is generally issued by crediting the credit card used to purchase that ticket.

THE BIG PLAYHOUSE typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When THE BIG PLAYHOUSE issues you a refund for a ticket, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid).  Service fees may not be refunded for tickets purchased on THE BIG PLAYHOUSE. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, then only that actual credit card will receive the credit for the refund. THE BIG PLAYHOUSE will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Refunds and Exchanges

Before purchasing tickets, carefully review your event date and time selection.  Policies set forth by our clients, including venues, teams and theaters generally prohibit THE BIG PLAYHOUSE from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.  You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: THE BIG PLAYHOUSE will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.  This will apply regardless of whether because of human error or a transactional malfunction of this website or other THE BIG PLAYHOUSE operated system.

Limitation of Liability

Pens, markers, crayons, paints and other objects use for marking are not allowed at THE BIG PLAYHOUSE.  Gum, Strollers and All Nut Products are not allowed at THE BIG PLAYHOUSE. Parents/Guardians must stay on premises at all times with their children and stay alert at all times before, during and after play or performance.  Parents/Guardians is solely responsible for their children at all times before, during and after play or performance.  By purchasing a ticket through THE BIG PLAYHOUSE, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor.  You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance, and you waive any claims for personal injury against THE BIG PLAYHOUSE.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event.  You grant THE BIG PLAYHOUSE and its affiliates permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.

License; Ejection and Cancellation; No Redemption Value

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules.  Breach of terms or rules will terminate your license to attend the event without refund.  A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount.  A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event.  You grant THE BIG PLAYHOUSE and its affiliates permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.

You Are Subject to Search

You and your belongings may be searched on entry.  You consent to such searches and waive any related claims that may arise.  If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation.  Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Unlawful Resale of Tickets; Commercial Purposes

Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation.  A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of THE BIG PLAYHOUSE's trademarks and other intellectual property is subject to THE BIG PLAYHOUSE's consent.



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